Refund policy

Returns

We accept returns for defective products. Other return requests may be considered individually—please contact us with your order number and details. Exceptions are at our discretion and are not guaranteed. We do not offer exchanges.

To request a return, email hello@kitschynotions.com or use our contact form. Please include your order number or proof of purchase and details of the issue. If your return is accepted, we will provide return instructions. Items sent back without first requesting a return will not be accepted.

Damaged, defective, or incorrect items

If your order arrives damaged, defective, or incorrect, please contact us with your order number and details. Return shipping for these items is free. We will arrange a refund or an appropriate correction.

Refunds

We will let you know when we have received and inspected your return and whether the refund is approved. Approved refunds go back to your original payment method within five to seven business days after we receive and inspect the return. Your bank or credit card company may need additional time to post the refund.

Exchanges

We do not offer exchanges.

European Union 14 day cooling off period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. Your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.